Terms of Service

By registering for, accessing, or using LetLoose, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a company, organization, or other legal entity, you accept these Terms on its behalf, and references to “you” include that entity.

We may make these Terms available in more than one language. Where there is a conflict, the English version governs unless applicable law requires otherwise.

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
• If you accept these Terms for an organization, you represent and warrant that you have the authority to bind that organization, and that it agrees to be responsible for the activity of every team member you invite.
• The Service is intended for businesses and adults managing rental properties. It is not directed to children, and we do not knowingly collect data from anyone under 18.

LetLoose helps you run rental-property operations — managing properties, bookings, contacts, expenses, invoices, payment requests, budget rules, maintenance quotes, cleaning tasks, owner statements, and related records — across roles such as owner, manager, cleaner, and service provider.

The Service is actively evolving and is currently offered on an “as is”, early-access basis. Some features are marked “coming soon” or appear on our roadmap; these are described for information only, are not guaranteed, and may change, be delayed, or be withdrawn. We may add, modify, or remove features at any time. We do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose.

To use most of the Service you must create an account. You agree to provide accurate information and to keep it up to date. You are responsible for safeguarding your login credentials — whether you sign in with an email and password or with a Google account — and for all activity that occurs under your account.

• Keep your credentials confidential and notify us promptly at privacy@letloose.run if you suspect any unauthorized use.
• If you invite team members (managers, cleaners, providers, or owners) to your organization, you are responsible for their access, their roles, and their use of the Service.
• You must not share, sell, or transfer your account to anyone else without our permission.

Automated, in-platform billing and payments are not yet live. During early access, the Service may be provided free of charge or invoiced manually. We will not charge you through an automated payment processor until in-platform billing is introduced and you have agreed to it.

The Service offers different account types — Portfolio (for individual hosts managing their own properties), Property Management (for companies managing properties on behalf of owners), and Agency (for multi-portfolio operations) — which differ by the number of properties and team members and the features included. If and when we introduce paid plans, their names and prices will be published before any charge is made, and you will be asked to agree to them first.

Any prices we publish are indicative and may change with reasonable notice. The Service supports several currencies (ZAR, EUR, USD, GBP, AUD, and CHF); the currency and any taxes that apply to your invoices will be confirmed at the time of billing.

You retain all rights to the data and content you and your team members enter into the Service (“Customer Data”) — including properties, bookings, contacts, financial records, and uploaded files. We do not claim ownership of your Customer Data.

You grant LetLoose a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display your Customer Data solely to operate, maintain, secure, and provide the Service to you, and as otherwise permitted by our Privacy Policy.

You are solely responsible for the accuracy, quality, and legality of your Customer Data and for the means by which you acquired it.

You agree not to:

• use the Service for any unlawful, fraudulent, or abusive purpose;
• upload or store content that is illegal, infringing, defamatory, or that you do not have the right to use;
• attempt to circumvent, disable, or interfere with the security of the Service, including its Row-Level Security or other access controls;
• access another organization's data, or attempt to gain unauthorized access to any account, system, or network;
• scrape, crawl, or harvest data from the Service, or use automated means to access it in a way that burdens our infrastructure;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent applicable law permits;
• use the Service to send spam, malware, or to violate the privacy or rights of others.

LetLoose relies on a small number of trusted infrastructure providers to deliver the Service: Supabase (database, authentication, and encrypted file storage), Vercel (hosting and content delivery), Resend (transactional email), and Google (Google Sign-In, only when you choose to sign in with Google). Your use of features provided through these third parties may also be subject to their own terms and policies. We are not responsible for the acts or omissions of third-party providers, but we select them with care, as described in our Privacy Policy.

The Service, including its software, design, user interface, and the LetLoose name, logo, and brand, is owned by LetLoose and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, nothing here grants you any right, title, or interest in the Service or our brand. You may not use our trademarks without our prior written permission.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them to improve and develop the Service, without any obligation of confidentiality, attribution, or compensation.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

To the maximum extent permitted by law, LetLoose and its operating entity will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Service.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amounts you paid to us for the Service in the twelve months before the event giving rise to the claim, or (b) EUR 100. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

You agree to indemnify and hold harmless LetLoose, its operating entity, and its personnel from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or related to: your Customer Data; your use of the Service in breach of these Terms; your violation of any law or of the rights of a third party (including the individuals whose personal data you enter into the Service); or your failure to have a lawful basis for processing such data.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or legal risk — where practicable, we will give you notice and an opportunity to remedy the issue.

On termination, you will have 30 days to export your Customer Data — by request to us for now, and through self-service export once that feature ships. After that window, your personal data is deleted or anonymised as described in our Privacy Policy, except where we are required to retain certain records (for example, financial or tax records) by law.

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, unless mandatory consumer-protection or data-protection law gives you the right to bring proceedings elsewhere. Nothing in this section affects your statutory rights, including the right to lodge a complaint with a data-protection supervisory authority as set out in our Privacy Policy.

• Entire agreement. These Terms, together with our Privacy Policy and our Data Processing Agreement and any order form we enter into with you, are the entire agreement between us and supersede any prior discussions or arrangements. If there is a conflict, our Data Processing Agreement governs the processing of personal data, and these Terms govern everything else.
• Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force.
• Assignment. You may not assign or transfer these Terms without our consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, on notice to you.
• Survival. The sections on Your data and content, Intellectual property, Disclaimers, Limitation of liability, Indemnity, and Governing law and disputes survive any termination of these Terms.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including failures of the upstream providers the Service depends on (such as Supabase, Vercel, Resend, or Google).
• No third-party beneficiaries. These Terms create no rights enforceable by anyone who is not a party to them. This does not affect any individual's statutory data-protection rights, which remain unaffected.
• Independent parties. We act as independent contractors. Nothing in these Terms creates a partnership, agency, employment, or joint venture, and connecting owners, managers, cleaners, and providers through the Service does not make us a party to any arrangement between them.
• Notices. We may give you notices by email, through the Service, or by posting them in the app. You may send legal notices to us at privacy@letloose.run or to our registered address. You agree to receive communications and agreements from us electronically, and that this satisfies any legal requirement that they be in writing.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

We may update these Terms from time to time. If we make material changes, we will communicate them and update the effective date above. Your continued use of the Service after changes take effect means you accept the revised Terms. If you do not agree, you should stop using the Service and may close your account.

If you have questions about these Terms, or about how we handle data, please contact us at privacy@letloose.run, or write to Future Point Consult (Pty) Ltd, 298 Glenwood Rd, Lynnwood Park, Pretoria, 0081. For details on the personal data we process and your privacy rights under the EU GDPR and South African POPIA, see our Privacy Policy.